Bamboo Innovator

The Secrets of Bezos: How Amazon Became the Everything Store

The Secrets of Bezos: How Amazon Became the Everything Store

By Brad Stone October 10, 2013

Amazon.com rivals Wal-Mart as a store, Apple as a device maker, and IBM as a data services provider. It will rake in about $75 billion this year. For his book, Bloomberg Businessweek’s Brad Stone spoke to hundreds of current and former friends of founder Jeff Bezos. In the process, he discovered the poignant story of how Amazon became the Everything Store.

Within Amazon.com (AMZN) there’s a certain type of e-mail that elicits waves of panic. It usually originates with an annoyed customer who complains to the company’s founder and chief executive officer. Jeff Bezos has a public e-mail address, jeff@amazon.com. Not only does he read many customer complaints, he forwards them to the relevant Amazon employees, with a one-character addition: a question mark. When Amazon employees get a Bezos question mark e-mail, they react as though they’ve discovered a ticking bomb. They’ve typically got a few hours to solve whatever issue the CEO has flagged and prepare a thorough explanation for how it occurred, a response that will be reviewed by a succession of managers before the answer is presented to Bezos himself. Such escalations, as these e-mails are known, are Bezos’s way of ensuring that the customer’s voice is constantly heard inside the company.

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When Amazon Employees Receive These One-Character Emails From Jeff Bezos, They Go Into A Frenzy; These Are The Sarcastic Things Amazon’s Jeff Bezos Tells Employees When He Gets Angry

When Amazon Employees Receive These One-Character Emails From Jeff Bezos, They Go Into A Frenzy

ALYSON SHONTELL OCT. 10, 2013, 7:38 AM 15,915 18

Jeff Bezos may run Amazon and he may be a billionaire. But he is very accessible to his customers with an easy-to-find email address, jeff@amazon.com. And when his customers aren’t pleased, Bezos isn’t either. Businessweek’s Brad Stone has written a lengthy cover story on Amazon that opens with a bit about Bezos’ email style and shows how important customer service is to him. When a customer sends Bezos an email complaining about something Amazon-related, Bezos forwards the message to the appropriate person at the company. The only addition Bezos makes to the email is one character:

“?”

The recipient then scrambles to solve the issue and must get his or her reply approved by multiple people before responding to Bezos. Read more of this post

Singapore diplomat bitten by graft charges over pineapple tarts

Singapore diplomat bitten by graft charges over pineapple tarts

5:49am EDT

SINGAPORE (Reuters) – First it was sex, then casinos. Now, a Singapore diplomat has been charged with inflating the number of pineapple tarts and bottles of wine carried on official visits in the latest corruption case to hit the squeaky clean city-state. Lim Cheng Hoe, former chief of protocol at the Ministry of Foreign Affairs, allegedly overbilled authorities by around S$89,000 ($71,100) by overstating the amount of gifts bought for official purposes between 2008 and 2012. Read more of this post

The Amazing Apline Swift Bird Fly For Nearly Six Months Straight Without Stopping

These Amazing Birds Fly For Nearly Six Months Straight Without Stopping

LAURA POPPICK, LIVESCIENCE OCT. 9, 2013, 6:50 PM 2,766 2

Scientists have long suspected that the Alpine swift — a swallowlike bird that has a wingspan of about 22 inches (57 centimeters) and a body length of about 8 inches (20 cm) — spends much of its life in flight, based on field observations and radar data collected during its migration. But, until now, researchers have not been able to prove just how long these birds fly without taking a rest. Researchers at the Swiss Ornithological Institute and the Bern University of Applied Sciences in Burgdorf, Switzerland, have collected data showing that the birds take little to no breaks during their migration from breeding grounds in Switzerland to wintering grounds in Western Africa and back again the following year. The team details their findings today (Oct. 8) in the journal Nature Communications. [Quest for Survival: Incredible Animal Migrations] Read more of this post

Dilbert Creator Scott Adams Presents His 10 Favorite Strips

Dilbert Creator Scott Adams Presents His 10 Favorite Strips

JENNA GOUDREAU OCT. 9, 2013, 6:12 PM 14,194 12

Dilbert, the well-known comic strip by cartoonist Scott Adams about the office everyman and his crew of incompetent colleagues, was the first syndicated comic that focused primarily on the workplace when it launched in 1989. Five years later, it had become so successful that Adams quit his corporate career to work on it full-time.  It wasn’t a straight line to success. Early versions of the comic were rejected by several publications, including The New Yorker and Playboy. It wasn’t until an editor at United Media saw it and recognized her own husband in the character that it finally got its start, says Adams in his upcoming book “How to Fail at Almost Everything and Still Win Big.” Ever since, the comic has explored topics like the inefficiency of meetings, the uselessness of management, and the absurdity of office politics. Exclusively for Business Insider, Adams looked through the archives and shared his 10 favorite Dilbert comics. Below, he explains why he chose each and counts them down to his absolute favorite of all-time.

10) Oct. 10, 2009: “Dream job”

Courtesy of Scott Adams

“This comic causes the reader to imagine a funny future in which Wally will only pretend to do the assignment. Humor sometimes works best when one suggests what is coming without showing it. People laugh harder when they need to use their imaginations to complete the joke. “I also like comics in which characters are unusually happy about something trivial, evil, or selfish. That juxtaposition is always funny to me. “Another technique I often use involves characters saying things that should only be thought. That creates the inappropriateness that gives it an edge.” Read more of this post

Why Are Hundreds of Harvard Students Studying Ancient Chinese Philosophy?

Why Are Hundreds of Harvard Students Studying Ancient Chinese Philosophy?

By Christine Gross-Loh

Picture a world where human relationships are challenging, narcissism and self-centeredness are on the rise, and there is disagreement on the best way for people to live harmoniously together.  It sounds like 21st-century America. But the society that Michael Puett, a tall, 48-year-old bespectacled professor of Chinese history at Harvard University, is describing to more than 700 rapt undergraduates is China, 2,500 years ago. Read more of this post

No, dear, it’s still Jimmy’s Choos: Tamara Mellon built the brand but didn’t get the credit. Here’s why.

Updated: Wednesday October 9, 2013 MYT 12:41:31 PM

No, dear, it’s still Jimmy’s Choos: She built the brand but didn’t get the credit. Here’s why.

SOUR grapes. That’s the handy idiom that means “unfair criticism that comes from someone who is disappointed about not getting something”. That’s the spot-on description of Tamara Mellon’s autobiography. If you thinking, “Tamara who?” – that is exactly why she is sour as hell. Okay, how about Jimmy Choo? Yes, our famous Malaysian Datuk and the brand of expensive shoes that bears his name. For the uninitiated, Tamara Mellon is a 46-year-old British woman who co-founded Jimmy Choo Ltd in May 1996 with Choo and developed it into the mega brand it is today. She has just released her tell-all book called In My Shoes this month. Even though she sold the company for £100mil (RM514mil) in 2011, it doesn’t seem to have cured her of long pent-up frustration and bitterness over many people. Read more of this post

Who Discovered America?: The Untold History of the Peopling of the Americas

Does this map from 1418 prove historian’s controversial claim that the New World was discovered by the Chinese 70 years before Columbus?

Does this map from 1418 prove historian’s controversial claim that the New World was discovered by the CHINESE 70 years before Columbus?

Gavin Menzies, a British historian, claims Chiense Admiral Zheng He set up colonies and sailed round South America before Columbus

Menzies’ new book, ‘Who Discovered America?’ also claims the Chinese have been sailing to the New World since 40,000 BC across the Pacific Ocean

His theories are not widely accepted by academia and he has been labeled a ‘pseudo-historian’

By MICHAEL ZENNIE

PUBLISHED: 12:42 GMT, 8 October 2013 | UPDATED: 14:06 GMT, 9 October 2013

A copy of a 600-year-old map found in a second-hand book shop is the key to proving that the Chinese, not Christopher Columbus, were the first to discover the New World, a controversial British historian claims.  The document is purportedly an 18th century copy of a 1418 map charted by Chinese Admiral Zheng He, which appears to show the New World in some detail. This purported evidence that a Chinese sailor mapped the Western Hemisphere more than seven decades before Columbus is just one of Earth-shattering claims that author Gavin Menzies makes in his new book ‘Who Discovered America?’ – out today, just in time for the Columbus Day holiday. ‘The traditional story of Columbus discovering the New World is absolute fantasy, it’s fairy tales,’ Mr Menzies told MailOnline.

Mr Menzies believes that this portion of the map depicts the Chinese mapping of North and South America in 1418 – showing major rivers.

Explorer: Chinese Admiral Zheng He is known to have sailed the to Europe and Africa with a massive fleet of ships. Historian Gavin Menzies says he also reached the New World Read more of this post

Ajay Bijli, the owner of PVR Cinemas, lives the good life but on three principles: It must be understated, serve a functional purpose and have aesthetic value

Ajay Bijli’s Pursuit Of Simple Luxury

by Ashish K Mishra | Oct 9, 2013

Ajay Bijli, the owner of PVR Cinemas, lives the good life but on three principles: It must be understated, serve a functional purpose and have aesthetic value

A diamond-studded watch, a private island, a business jet, a chauffer-driven super luxurious car, bespoke anything—luxury is limited only by the imagination. And by the depths of your pocket. Ajay Bijli, 46, an entrepreneur who has made a fortune for himself building PVR Cinemas into India’s largest chain of multiplexes (with a turnover of around Rs 1,100 crore) has no such constraints. But, he says, “I am just very reluctant to talk about it because there is no end to luxury.”  Read more of this post

On idioms and political speech: Shooting skinned cats in a barrel

On idioms and political speech: Shooting skinned cats in a barrel

Oct 9th 2013, 15:32 by L.D. | NEW YORK

FLULA BORG, a German DJ and comedian, has recently attracted millions of hits on YouTube with his hilariously confused rants about English idioms. In a video about the expression “shooting fish in a barrel”, Mr Borg seems utterly perplexed. “If I can catch all of the fishes and then put them in barrel, I don’t need to shoot them…that is like, ‘Oh, you know, I have some cake, but I do not just eat it. No, no. I put the cake in a barrel, then I shoot it then I eat it. Those are…two steps addition that you do not need.” He was also particularly upset after he received a text from a girl and his friend said, “Aww, Flula got a booty call!” It was not a booty that was calling him, Mr Borg insisted; it was a person who was texting him. “Booties make call? How the possible of this? … In a science way, show to me how it working.” Read more of this post

Forecasting beset by tendency to think we are good at predictions

Last updated: October 9, 2013 8:13 pm

Forecasting beset by tendency to think we are good at predictions

By Claire Jones, Economics reporter

When it comes to predictions about the economy, our judgments are flawed partly because human beings tend to think they can predict the future better than they can. A speech in May by Ben Broadbent, an external member of the Bank of England’s Monetary Policy Committee, made reference to research by psychologist Daniel Kahneman that highlights the human predilection for seeing patterns in randomness, and drawing inferences from these “patterns” to say what will happen next. Read more of this post