Incheon named World’s Best Airport for eighth time; The process of departure takes only 19 minutes and arrival 12 minutes, far quicker than the global standard of 69 minutes and 45 minutes.

Incheon named best airport for eighth time

Wednesday, Mar 13, 2013

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Mr Hong-Yeol Choi, VP Marketing at Incheon International Airport (left) receives the World’s Best Airport Award from Mr Edward Plaisted, Chairman of SKYTRAX (right), during the World Airport Awards held at Passenger Terminal EXPO in Vienna.

By Lee Ji-yoon
The Korea Herald/Asia News Network
Wednesday, Mar 13, 2013

KOREA – Incheon International Airport said Tuesday it won the World’s Best Airport title again this year for the eighth consecutive time.

The non-profit Airport Council International conducted a survey of 350,000 passengers over the past year and Incheon Airport earned the highest scores in service quality.

The airport also topped two other categories – best airport in Asia-Pacific and best among those with 25-40 million users annually.

It is unprecedented for an airport to win the industry’s top honour eight times, officials said.

They said that competition in Asia had grown fiercer in recent years with Singapore’s Changi Airport and Beijing Capital International Airport heating up the race.

Incheon Airport has an aviation network connecting 173 cities in 53 countries. Last year the airport was the second- and ninth-largest player in terms of cargo and passenger traffic, respectively.

The process of departure takes only 19 minutes and arrival 12 minutes, far quicker than the global standard of 69 minutes and 45 minutes.

Incheon Airport, established in 2001, plans to start construction of a second passenger terminal in May.

Inheon International Airport in Seoul scoops the title as the World’s Best Airport for 2012, with Asian airports dominating the awards, as six of the top ten positions are awarded to airports across Asia

Incheon International Airport has been named as the World’s Best Airport at the 2012 SKYTRAX World Airport Awards held at Passenger Terminal EXPO in Vienna. Voted for by air travellers across the globe, this is the second time that Incheon International Airport has won the top award, the last in 2009. “We offer huge congratulations to Incheon on winning the World’s Best Airport award. After analysing survey data, we see that consistency of the passenger experience at Incheon International Airport is behind this years success.” said Edward Plaisted, Chairman of SKYTRAX. “Across the World Airport Survey, Incheon International Airport achieved top 5 finishes across 8 of the 10 eligible categories, which is a remarkable achievement”.

Singapore Changi Airport finished 2nd in the challenge for World’s Best Airport title, and achieved success in winning awards for the Best Airport for International transit passengers, and the Best Airport for Leisure Amenities. Singapore Changi Airport continues to be popular with transit passengers, with around 75 per cent of votes coming from passengers transferring through Singapore. The well thought out and quite unique leisure facilities including a swimming pool, open gardens and cinema continue to a be a driving force behind Changi’s success as one of the world’s leading transfer airports.

Hong Kong International Airport (HKIA), the 8 time overall winner of world’s Best Airport award secured 3rd place this year. There was consolation for HKIA in picking up the very competitive awards for Best Airport Dining Experience and Best Airport Terminal Cleanliness. “HKIA has ranked amongst the top 3 airports globally for the last 10 years and recognition for its dining and cleanliness standards clearly indicate that it continues to work hard to maintain the highest levels of customer satisfaction. Passengers were particularly impressed with the variety of Asian and International dining options both landside and airside in the terminals” said Edward Plaisted.

Amsterdam Schiphol Airport returned to the top 5 this year, taking 4th place in the overall rankings and winning the award for Best Airport in Europe. “We offer our sincere congratulations to Amsterdam Schiphol and its management on another year of success. Consistent performance in both the leisure and transit airport categories indicates that Schiphol is considered the premier airport in Europe for transfer passengers. The open airside environment for passengers in transit was a repeated reason given by respondents voting in the survey.” said SKYTRAX.

Beijing Capital International Airport (BCIA) again achieved 5th place in the global rankings. This consistency ensured that BCIA took the prize for Best Airport China and completed a hat-trick in the category, having also won the award in 2010 and 2011. There was additional success for Beijing Capital International Airport, winning the award for Best Airport Baggage Delivery. “BCIA passenger numbers have continued to rise over the last year, but this has not impacted the overall level of customer satisfaction. In areas such as baggage delivery and security processing BCIA performs to an excellent standard and planned infrastructure improvements over the next 12-months should further enhance customer satisfaction.” said Edward Plaisted.

About bambooinnovator
Kee Koon Boon (“KB”) is the co-founder and director of HERO Investment Management which provides specialized fund management and investment advisory services to the ARCHEA Asia HERO Innovators Fund (, the only Asian SMID-cap tech-focused fund in the industry. KB is an internationally featured investor rooted in the principles of value investing for over a decade as a fund manager and analyst in the Asian capital markets who started his career at a boutique hedge fund in Singapore where he was with the firm since 2002 and was also part of the core investment committee in significantly outperforming the index in the 10-year-plus-old flagship Asian fund. He was also the portfolio manager for Asia-Pacific equities at Korea’s largest mutual fund company. Prior to setting up the H.E.R.O. Innovators Fund, KB was the Chief Investment Officer & CEO of a Singapore Registered Fund Management Company (RFMC) where he is responsible for listed Asian equity investments. KB had taught accounting at the Singapore Management University (SMU) as a faculty member and also pioneered the 15-week course on Accounting Fraud in Asia as an official module at SMU. KB remains grateful and honored to be invited by Singapore’s financial regulator Monetary Authority of Singapore (MAS) to present to their top management team about implementing a world’s first fact-based forward-looking fraud detection framework to bring about benefits for the capital markets in Singapore and for the public and investment community. KB also served the community in sharing his insights in writing articles about value investing and corporate governance in the media that include Business Times, Straits Times, Jakarta Post, Manual of Ideas, Investopedia, TedXWallStreet. He had also presented in top investment, banking and finance conferences in America, Italy, Sydney, Cape Town, HK, China. He has trained CEOs, entrepreneurs, CFOs, management executives in business strategy & business model innovation in Singapore, HK and China.

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