Here comes the spoils society, ready to reap but not sow

Here comes the spoils society

By Robert J. Samuelson, Published: September 30

To the victors belong the spoils

— New York Sen. William L. Marcy, 1786-1857, arguing why victorious political parties deserve government jobs

We are, I fear, slowly moving from “the affluent society” toward a “spoils society.” In 1958, Harvard economist John Kenneth Galbraith published his bestseller, “The Affluent Society,” which profoundly influenced national thinking for decades. To the Great Depression’s survivors, post-World War II prosperity dazzled. Suburbia offered a quiet alternative to crowded and noisy cities. New technologies impressed — television, frozen foods, automatic washers and dryers. Never, it seemed, had so much been enjoyed by so many. Read more of this post

How Brazil’s Richest Man Lost $34.5 Billion

How Brazil’s Richest Man Lost $34.5 Billion

By Juan Pablo SpinettoPeter Millard, and Ken Wells October 03, 2013

feat_Batista41_d_315current_304x415feat_batista41chart_630

OGX’s FPSO OSX-1 oil production vessel in Rio

Eike Batista stands at the center of a specially built air-conditioned stage on his 22,000-acre-plus Açu port project, a massive oil and iron-ore shipping complex about 200 miles north of Rio de Janeiro. He’s beaming, flashing victory signs. He has on an orange-and-gray racing jacket of the type he wore as a champion speedboat racer two decades before. It clashes badly with his bright pink tie and gray pinstripe suit, but he doesn’t appear to care—in fact, the loud ensemble only serves to highlight a faux oil-stained handprint across the jacket’s left pocket—a corny hint about why he’s asked everyone here. Read more of this post

Taiwan famous show host Dee Hsu’s father-in-law admits to insider trading charges

Dee Hsu’s father-in-law admits to insider trading charges

Friday, October 4, 2013 – 10:51

The China Post/Asia News Network

TAIPEI, Taiwan — District prosecutors yesterday said Hsu Hsun-ping (徐洵平), chairman of Genome International Biomedical Co. Ltd. (GIBC), admitted during a questioning session that he participated in insider trading. From Wednesday morning through to Thursday morning the Taipei District Prosecutors Office questioned Hsu Hsun-ping, his wife Jiang Li-fen (姜麗芬), talk show host Dee Hsu’s (徐熙娣, also known as Little S) husband Mike Hsu (許雅鈞), and her father-in-law Hsu Ching-hsiang (許慶祥) over allegations of gaining profits through insider trading. The four of them hold GIBC shares. Read more of this post

SGX suspends trading in Asiasons, Liongold and Blumont shares

SGX suspends trading in Asiasons, Liongold and Blumont shares

Friday, Oct 04, 2013

Reuters

In a dramatic move this morning, the Singapore Exchange (SGX) suspended the trading of three stocks, namely Blumont, Asiasons Capital and Liongold. SINGAPORE – The Singapore Exchange Ltd on Friday suspended trading in Asiasons Capital Ltd and Liongold Corp Ltd after their share prices fell sharply in the morning session. Asiasons shares plunged 61 per cent while Liongold Corp shares dropped 42 per cent before their trading suspension. According to statements filed by both firms, the Singapore bourse operator invoked SGX-ST Rule 8.10 to immediately suspend trading “to safeguard the interests of the market as there could be circumstances that would result in the market not being fully informed”. It also suspended the trading of Blumont Group Ltd shares after the company said it plans to take over a foreign-listed coal mining company, sending its shares plunging by more than 50 per cent. “This is to safeguard the interests of the market as there could be circumstances that would result in the market not being fully informed,” a stock exchange filing said. Blumont said before market hours on Friday that it had reached an agreement on the terms of a proposed takeover bid of a coal mining company for up to S$146 million ($117 million).

Time to Ditch the Yale Endowment Model

Time to Ditch the Yale Endowment Model

Institutional investors are different from you and me — they have a lot more money. Pension plans in rich countries manage almost $30 trillion in assets, for example. This opens doors at the offices of hedge funds, private-equity firms and other expensive money managers and creates opportunities to directly invest in projects inaccessible to regular people, such as dams, natural-gas fields and real-estate developments. But while a select few institutions can generate higher returns — for less risk — than we lowly mortals can achieve with low-cost index funds, the average fund should avoid trying to get too creative. The modern style of institutional investing can be traced to Yale University’s David Swensen, who literally wrote the book on the subject. (Full disclosure, I’m a Yale graduate.) Three core ideas inform his thinking. Read more of this post

Scaly Skin as Deadly as Cancer Spurs Psoriasis Treatment

Scaly Skin as Deadly as Cancer Spurs Psoriasis Treatment

Psoriasis, with its patches of itchy, flaky skin, is often nothing more than a benign cosmetic problem. Yet for many people it’s as disabling and life-threatening as rheumatoid arthritis or cancer. These patients often don’t tolerate existing medicines, or see them lose their power over time. Pharmaceutical companies, helped by a new understanding of the biology behind the disease, have developed a new class of drug candidates that may be faster and more effective for the more serious forms of psoriasis. The front runner, Novartis AG (NOVN), said yesterday that its experimental treatment met the main goals of a late-stage study. Read more of this post

Health insurer NIB is set to launch a controversial and long-mooted website that rates and compares health professionals such as dentists, optometrists and chiropractors

NIB to launch healthcare directory

October 4, 2013

Madeleine Heffernan

Health insurer NIB is set to launch a controversial and long-mooted website that rates and compares health professionals such as dentists, optometrists and chiropractors. While previous plans were shouted down by industry bodies, NIB has confirmed that the site – called Whitecoat – will be launched later this year. Whitecoat will provide a directory of healthcare sites, customer service and comparative cost data. It will not cover general practitioners and medical specialists. The Australian Medical Association argues that one person’s bad experience is more likely to be aired than the good experiences of 99 people. Read more of this post

Meet The 10 Family Dynasties That Rule New York Real Estate

Meet The Family Dynasties That Rule New York Real Estate

ADAM PINCUSTHE REAL DEAL OCT. 3, 2013, 4:33 PM 4,591 4

dynasty-chart

Seymour Durst and his brothers built six Manhattan buildings in a 12-year run. Paul and Seymour Milstein built 10 in about the same amount of time. And Lew and Jack Rudin built 11 in two decades. The breakneck pace of development — which was largely clustered in the 1960s and the 1980s — by those three families, and a slew of others, laid the foundation for many of New York City’s most established real estate dynasties. (Think Tishman, Fisher, Malkin, Resnick, LeFrak, Rose, and Zeckendorf.) Indeed, after passing down their real estate portfolios from one generation to the next, many of those families are sitting on bricks-and-mortar fortunes today. Read more of this post

The Rise and Fall of the World’s 10 Most Valuable Brands

The Rise and Fall of the World’s 10 Most Valuable Brands

By Dorothy Gambrell October 03, 2013

Coca-Cola (KO) has been dethroned by Apple (AAPL) from its long-running position as the world’s most valuable brand, according to the closely watched Interbrand Best Global Brands survey. The soft drink giant had held the No. 1 ranking for 13 consecutive years but fell to No. 3 in this year’s study by the consulting firm. Interbrand (OMC) values the Apple brand at about $98 billion, and other tech companies such as Google (GOOG), IBM (IBM), and Microsoft(MSFT) finished in the top five. Here’s a look at the twists and turns of the top 10 brands in the Interbrand study, which analyzes a brand’s financial strength and influence, going back to 2000.

interbrand_top10_950

 

The Global Popularity of Tudor Style: The look that originated in 16th-century England and Wales can now be found all over the world

October 3, 2013, 6:25 p.m. ET

The Global Popularity of Tudor Style

The look that originated in 16th-century England and Wales can now be found all over the world.

ALYSSA ABKOWITZ

OG-AA233_TudorM_D_20131003152101 OG-AA235_Global_NS_20131003152602

In Thames Town, handsome Tudoresque homes sit near English-style pubs, red telephone booths and a replica of Christ Church in Bristol, England. Some of the houses have family crests on them. But everything in this village was built less than a decade ago—and Thames Town is situated about 25 miles outside of Shanghai. “It’s like Disneyland, except it is in the real world,” says Andrew Ballantyne, a professor of architecture at Newcastle University in England. Read more of this post

Teaching Robot Bartenders to Pick Up on Social Cues

Teaching Robot Bartenders to Pick Up on Social Cues

By Drake Bennett  October 03, 2013

Innovator: Jan de Ruiter
Age: 43
Title: Psycholinguist at Germany’s Universität Bielefeld, one of 19 project researchers across Europe
Form and function: James, short for Joint Action in Multimodal Embodied Systems, is a friendly robot being trained as a bartender. The goal is to teach him to interpret body language and other human behavior.

tech_innovator41_970

Porsche to BMW Help Bridge East-West German Divide

Porsche to BMW Help Bridge East-West German Divide

On a newly constructed bridge at Porsche AG’s growing factory in eastern Germany, a worker put up a handmade sign this summer with a tongue-in-cheek notice saying “Access to the West,” echoing Cold War language that once marked the former-communist region’s borders. For employees at the facility in Leipzig, a city where protests helped lead to German reunification 23 years ago today, the joke was obvious. With some of the most elite cars in the world rolling off lines there and a nearby Bayerische Motoren Werke AG (BMW) factory, the West has arrived. Read more of this post

Twitter Lost $69 Million On $254 Million In Revenue During The First Half Of This Year; Twitter Admits 5% Of Its ‘Users’ Are Fake

Twitter Lost $69 Million On $254 Million In Revenue During The First Half Of This Year

JAY YAROW OCT. 3, 2013, 6:24 PM 1,299

chart-of-the-day-twitter-revenue-losses

Compared to other major tech companies, Twitter is pretty small. The company’s IPO filing reveals that it lost $69 million on $254 million in revenue through the first six months of the year. Facebook earned $1 billion on $3.3 billion in revenue for the same period. Twitter is growing faster, though. Its revenue was up 107% on a year-over-year basis, compared to Facebook which grew 46%.  In this chart, you can see how Twitter’s revenue, and losses have been growing through the years on a quarterly basis. As you can see, Twitter just started getting aggressive on revenue two years ago. The majority of Twitter’s revenue — 87% — comes from advertising. The rest is from data licensing. The chart comes from BI IntelligenceRead more of this post

Roku’s Survival Will Take More Than Beating Apple TV

Roku’s Survival Will Take More Than Beating Apple TV

By Joshua Brustein October 03, 2013

tech_rokuchart41_202

Heavy users of streaming video love Roku, which makes puck-size boxes used to view Internet-streamed video on television sets. Since it began piping Netflix (NFLX) from broadband connections into viewers’ living rooms in 2008, Roku has become the favorite device among 37 percent of U.S. households with streaming players, compared with 24 percent for Apple TV, according to researcher Park Associates. On Sept. 25, Roku released new versions of its devices, making minor improvements to its cheaper models and adding content from M-Go, a video rental and purchase service owned by MediaNaviCo. Read more of this post

One Big Doubt Hanging Over Twitter’s IPO: Fake Accounts; With Robot Accounts Spitting Tweets, Marketers May Want More Certainty They’re Reaching Humans

Updated October 3, 2013, 7:40 p.m. ET

One Big Doubt Hanging Over Twitter’s IPO: Fake Accounts

With Robot Accounts Spitting Tweets, Marketers May Want More Certainty They’re Reaching Humans

TOM GARA

MK-CG795_TWITTE_G_20131003183305 MK-CG791_TWITTE_G_20131003162703

At 4:45 p.m. on Thursday, the Twitter account for Mashable—one of the earliest movers into the now endless world of social media news sites—sent out its 60th tweet for the day. The tweet itself wasn’t particularly interesting, But what happened next was a small window into one of the biggest challenges Twitter will face as it seeks to convince investors that its more than 215 million users are one of the web’s most lucrative—and undeveloped—advertising audiences. Read more of this post

For Twitter, Success Came After Founders’ Exit; Ailing Startup Finds Its Legs After Pushing Aside Those That Brought It to Life

October 3, 2013, 8:08 p.m. ET

For Twitter, Success Came After Founders’ Exit

Ailing Startup Finds Its Legs After Pushing Aside Those That Brought It to Life

SHIRA OVIDE and YOREE KOH

Twitter Inc., which Thursday detailed one of Silicon Valley’s most hotly anticipated IPOs, nearly died without a chirp. The company was a side project of an ailing startup and riven with internal power struggles before morphing into a communications tool that has helped foment revolutions, end political careers and change the meaning of the word “tweet.” It reached that point without any of its four co-founders, none of whom now work at the company. A promising idea only turned into a steady company when Twitter outgrew its founders, and the people in charge pushed aside those who brought the company to life. Read more of this post

France delivers postal blow to Amazon; Law to aid bookshops stops internet booksellers offering free delivery

October 3, 2013 5:15 pm

France targets Amazon to protect bookshops

By Hugh Carnegy in Paris

France’s parliament has passed a law preventing internet booksellers from offering free delivery to customers, in an attempt to protect the country’s struggling bookshops from the growing dominance of US online retailer Amazon. On Thursday, Aurélie Filippetti, the culture minister who originally proposed the move, denounced Amazon for its alleged “strategy of dumping”, claiming that the company used offers of free delivery to get around French laws controlling the price of books. Read more of this post

Amazon plans TV streaming box in time for holidays

Amazon plans TV streaming box in time for holidays: WSJ

3:12pm EDT

SAN FRANCISCO (Reuters) – Amazon.com Inc, which entered the gadget-making business with the Kindle e-reader, intends to sell a set-top box that can stream Internet content to televisions in time for the holidays, the Wall Street Journal reported on Thursday. The Internet retailer has approached media software developers as well as cable television providers in recent weeks, hoping to secure content partners for the device by mid-October, the newspaper reported, citing people briefed on the company’s plans. Read more of this post

Xi Jinping Is No Fun; China’s president turns back the clock, and the Communist Party elite put away their Rolexes

Xi Jinping Is No Fun

By Dexter Roberts October 03, 2013

econ_chinagraphic41_315

At the end of September, Chinese officials gathered in Shijiazhuang, in Hebei province, to discuss their shortcomings in Maoist-style self-criticism sessions. Under the watchful eye of President Xi Jinping, senior Communist Party members admitted to sins ranging from excessive ambition to detachment from the people. “Formalism, bureaucracy, hedonism, and extravagance,” are “undesirable work styles,” that are “harmful, stubborn in nature, and prone to relapse,” Xi warned the Hebei party secretary and other assembled provincial cadres, reported the Xinhua News Agency on Sept. 25. “Party members and officials should be taught to look in the mirror, straighten their attire, take a bath, and seek remedies,” Xi said. Read more of this post

Rise of China’s consumers drives tourist frenzy

October 3, 2013 7:40 am

Rise of China’s consumers drives tourist frenzy

By Simon Rabinovitch in Shanghai and Lucy Hornby in Beijing

With China’s highways snarled by traffic, thousands of tourists stranded at one of the country’s beloved national parks and millions more crushing into its most popular attractions, there is little question that the Chinese nation is once again on holiday. Early government estimates are that thisNational Day holiday week, which began on Tuesday, will be a record for the country in terms of domestic visitor numbers and tourism revenue, with both up about 20 per cent compared with the same period 12 months earlier. Read more of this post

Crucial China support for gold may fade; There are indications demand is beginning to slow

Last updated: October 3, 2013 6:56 pm

Crucial China support for gold may fade

By Neil Hume in London

Where would be we without China? It is a question many people in the commodities industry have asked in recent years. But it has particular resonance for gold. An explosion in physical demand from the second biggest economy has prevented a sharp sell-off from becoming a disorderly rout – and provided nervous investors with a reason to remain positive on gold as its 13-year bull run comes to an end. Read more of this post

Chinese Still Prefer Property Over Stocks; real estate has made up more than 60 percent of household assets since 2008, compared with 48 percent in the U.K., 32 percent in Japan, and 26 percent in the U.S.

Chinese Still Prefer Property Over Stocks

By Bloomberg News October 03, 2013

Matthew Zhou and his wife spent 1.6 million yuan ($261,000) to buy a two-bedroom apartment in eastern Shanghai in August because they saw no potential to make money in China’s financial markets. “Home prices keep rising, so I’d rather buy a place now than put the money in the stock market,” says Zhou, 30, an information technology engineer at a state-controlled bank in Shanghai. Gains in equities “could never outpace the growth of home prices,” he says. Read more of this post

China’s Second-Generation Entrepreneurs a Different Breed

October 3, 2013, 10:44 a.m. ET

China’s Second-Generation Entrepreneurs a Different Breed

Many Are Foreign Educated and Don’t Follow in Their Parents’ Footsteps

WEI GU

AM-BA540_WEICOL_G_20131003113305

A big part of China’s private economy will change hands in the next decade, from first-generation entrepreneurs to their children, many of whom are foreign-educated and have a very different view about running a business than their parents do. Kelly Zong, who has been groomed to take over her father’s Hangzhou Wahaha Group, is outspoken in saying she doesn’t favor her father’s hands-on management style. Nor is she a big fan of the way government and business interact in China. “I believe the government needs to face our generation,” the daughter of China’s second-richest man was quoted as saying in Guangzhou’s Time Weekly. “Our generation can never be like my father’s generation.” Ms. Zong, who attended high school and college in California, declined to comment directly but acknowledged she made the comments to the Time Weekly.

Ms. Zong may be particularly outspoken, but the children of China’s most successful entrepreneurs in general have little patience for the endless wining and dining of government officials that is necessary to do business in China. And they are not the nuts-and-bolts, get-their-hands-dirty managers that their parents are.

But many are shifting their parents’ businesses into service industries in sectors such as health care and finance that are important areas in China’s economic overhaul. Others are following their parent’s entrepreneurial spirit. Either way, the government faces the question of how to embrace this homegrown resource even if this generation doesn’t follow standard Chinese business practices.

“It is harder to be an entrepreneur in China compared to in the West, but there are also more opportunities here,” said Duan Liuwen, who heads up an organization for second-generation wealthy called Relay China that has about 200 members. “The good thing is the government is changing, too; even in the government there are more overseas returnees.”

Mr. Duan, 32 years old, has a relatively unusual background. His father, Duan Yongji, one of China’s most successful technology entrepreneurs and former chairman for Sina Corp., was worried that his son might get spoiled, so he sent him to a military college in Chongqing to study to be a doctor.

Mr. Duan tried a few times to escape the school by scaling its walls, but ultimately graduated and went on to the Wharton School at the University of Pennsylvania. He later returned to China to set up Halation Photonics Corp., a display-technology company. Mr. Duan sees no benefit to working for his father. “When I worked at Sina, no one would give me any real work, but the credit all came to me when it was done,” he said.

Karen Chen’s parents built a profitable property business around Shanghai, but with the government trying to rein in real-estate prices, the business is struggling to grow. Ms. Chen is now building senior-citizen homes, which is encouraged by China as the population ages.

Armed with an economics degree from a Canadian University, she also started a micro-financing business, to help women in small businesses. And she is working with a co-founder of peer-to-peer finance company Lendingclub.com to build a similar company in China.

“I have to change the business model and do the right things to keep the business alive,” said the 29-year-old Ms. Chen. “My education abroad has helped us to look at the long term and think about ways to combine businesses with social responsibility.”

Similarly, Yoyo Yao is adding modern management style and ideas that fit with China’s long-term development goals to her family’s property business. She is trying to build a plastic-surgery center in Hebei province, after seeing a lot of Chinese going to Korea for such services. The development, about three hours north of Beijing, covers an area about 10 times the size of Monaco.

“When I was little, I didn’t want to go into properties, thinking it’s not very elegant for ladies,” said Ms. Yao. “My father says, now you have finally started to pay attention.”

Some second-generation wealthy Chinese have chosen to stay abroad, because they are pessimistic about the Chinese economy. Carl Meng, who got a master’s from Cambridge University, is one of them. “It will be difficult for me to adjust to the Chinese way of doing things,” said Mr. Meng, who now works for an investment bank in London. “The Chinese economy looks like a dead end and my parents don’t mind me staying abroad either.”

But there are also plenty of these young Chinese entrepreneurs who are ambitious and eager to build their own legacy at home.

“I’m quite optimistic about China’s second generation,” said Rupert Hoogewerf, founder of Hurun China Rich list. “They have good education, broad experiences—not just in China—and a lot of DNA close to their parents, who have succeeded against all odds.”

China’s drive to clean up thriving but dirty recycling business jolts global industry

China’s drive to clean up thriving but dirty recycling business jolts global industry

By Associated Press, Published: October 3

BEIJING — China for years has welcomed the world’s trash, creating a roaring business in recycling and livelihoods for tens of thousands. Now authorities are clamping down on an industry that has helped the rich West dispose of its waste but also added to the degradation of China’s environment. Read more of this post

Rio Tinto Replacing Train Drivers Paid Like U.S. Surgeons; The 400-plus workers in the remote Pilbara region who earn about A$240,000 ($224,000) a year probably are the highest-paid train drivers in the world

Rio Replacing Train Drivers Paid Like U.S. Surgeons

Train drivers employed by Rio Tinto Group to haul iron ore across Australia’s outback make about the same money as surgeons in the U.S. It’s little wonder the mining company will replace them with robot locomotives. The 400-plus workers in the remote Pilbara region who earn about A$240,000 ($224,000) a year probably are the highest-paid train drivers in the world, according to U.K.-based transport historian Christian Wolmar. Australia’s decade-long mining boom has sucked up skilled workers, raising wages for engineers to drivers at Rio, the second-largest exporter of the mineral, and its closest competitors, Vale SA (VALE) and BHP Billiton Ltd. Read more of this post

Ex-Leighton boss Wal King spent thousands on company credit card

Ex-Leighton boss Wal King spent thousands on company credit card

October 4, 2013 – 12:55PM

Nick McKenzie and Richard Baker

729_walking_20131004100816226140-620x349

Wal King’s exit entitled him to $6 million in consultancy fees over three years, a company credit card, an office and IT support. Photo: Rob Homer

EXCLUSIVE: Former Leighton boss Wal King repaid $40,000 worth of unauthorised expenses – including trips to Madrid, a $780 meal at Sydney’s Rockpool restaurant and stays at luxury hotels – that he billed to a company credit card in the weeks after he had left the construction giant. A Fairfax Media investigation can also reveal a small number of senior Leighton staff were so concerned by a $6 million consultancy awarded to Mr King upon his 2011 departure that external legal advice was sought to determine if it might have breached Australian corporate laws that apply to retirement benefits. Read more of this post

Australia’s Booming House Prices Spark Concern; Low Interest Rates May Be Boosting Property Speculation; The Central Bank Is Concerned

October 3, 2013, 5:06 a.m. ET

Australia’s Booming House Prices Spark Concern

Low Interest Rates May Be Boosting Property Speculation; The Central Bank Is Concerned

JAMES GLYNN And SHANI RAJA

AI-CD946_AUSPRO_G_20131003034809

SYDNEY—Samantha Walton and her fiancé Simon Cleary feel their dream of buying an apartment in Sydney’s trendy eastern suburbs is slipping out of reach. They have secure jobs and live with Ms. Walton’s parents, an arrangement that has helped them save money for a deposit over the past year. Their ambitions are modest: a one-bedroom property worth 500,000 Australian dollars (US$470,000), well below the average for a new Australian home. Read more of this post

Yes, Real Men Drink Beer and Use Skin Moisturizer

Yes, Real Men Drink Beer and Use Skin Moisturizer

By Matthew Boyle October 03, 2013

comp_menchart41_630inline

Adam Causgrove is not a metrosexual. The 29-year-old grant administrator in Pittsburgh is a die-hard Pirates fan and sports a 6-inch handlebar mustache. He loves bourbon, drives a Chevy, and has a dog named Diesel. Yet after shaving, the only thing he trusts to soothe his “horrible” razor burn is Crabtree & Evelyn’s alcohol-free lotion. “Six years ago I had one shampoo, a body wash, and a toothbrush, and that was it,” he says. “As I’ve gotten older and more self-aware, I cannot begrudge anyone for wanting to put their best face forward.” Read more of this post

Urban Outfitters already have 25 percent of all of their sales coming online

JPMorgan Chase’s Brian Tunick on Retail’s Recovery via Value Pricing

By Joshua Brustein October 03, 2013

What do shoppers want? Experts discuss the forces reordering the retail industry.

Is the retail industry over the recession? 
I have 25 companies in my universe in specialty retail. The sales as a group are the highest they’ve ever been, the sales per square foot are the highest they’ve ever been, and the profit margins are the highest they’ve ever been. Value is probably the overarching theme. Look at T.J. Maxx (TJX), Marshalls, and, to a little degree, Burlington Coat(BURL). The pace of the growth in off-price has been almost double the pace of regular apparel spending. And on top of that, there’s not a weekend where an average specialty retailer in the mall is not offering some kind of 30 to 40 percent off deal. It certainly feels like the consumer is not shopping unless there’s some kind of deal attached to it. And it’s very hard to pull back when the consumer gets used to buying things on sale. The good news is margins, overall, are pretty good. But it’s more of a function of benefiting from lower cotton costs, more efficiencies as companies close stores to focus on their better stores and returns, and using e-com as a vehicle to also help profitability. Read more of this post

Walgreen’s Beth Stiller on Customer Behavior Since the Recession

Walgreen’s Beth Stiller on Customer Behavior Since the Recession

By Joshua Brustein October 03, 2013

What do shoppers want? Experts discuss the forces reordering the retail industry.

How have your customers changed in the five years since the onset of the recession?
I think as we start to come out the other side, we see some lasting behaviors that affect the way people shop every day. I don’t think people have gone back to the way that they used to shop. Customers have become really sophisticated, and value to customers comes in lots of different forms. It could be personal interaction in a bricks-and-mortar store. It could be the ease of your mobile app, or just convenience and helping me get what I need to get done quickly, easily, and in the way I want to do it. In our stores, we’re seeing an increased importance to our private brands. Industrywide, the importance of private brands has been growing. Price is certainly an important factor. And then we’ve also focused on differentiated brands. So how can we bring innovation and differentiation into the private brand products that maybe gives them a little surprise and delight. That’s been something that customers have reacted well to and has been really helpful. Read more of this post