Around 40% of phone numbers that listed companies in China provided to investors go unanswered or are constantly engaged

Under 60% of Chinese listed companies answer the phone

Staff Reporter


Around 40% of phone numbers that listed companies provided to investors go unanswered or are constantly engaged, according to the China Securities Investor Protection Fund Corporation, a securities supervisory body established by China’s State Council or cabinet. The corporation recently posed as an anonymous client and made three rounds of phone calls to 2,468 companies listed on China’s A-share market and published its results. Of the 7,404 phone calls the company made, around 58.7% were answered and their questions were properly addressed. Around 40.1% of their calls went unanswered while the remainder were busy or had another situation which prevented a satisfactory outcome. The company said it received valid and useful information in 85.3% of calls which were answered and around 91.7% of staff members answering the calls were polite and friendly. The percentage of answered phone calls was highest among companies listed in Hong Kong’s Growth Enterprise Market which allows growth companies to raise capital based on a strong disclosure principle. 73.7% of these companies picked up the phone. They were followed by the Small and Medium Enterprise Board, Shanghai Stock Exchange’s Main Board and Shenzhen Stock Exchange at 63.1%, 52.8% and 52.7%, respectively.

About bambooinnovator
Kee Koon Boon (“KB”) is the co-founder and director of HERO Investment Management which provides specialized fund management and investment advisory services to the ARCHEA Asia HERO Innovators Fund (, the only Asian SMID-cap tech-focused fund in the industry. KB is an internationally featured investor rooted in the principles of value investing for over a decade as a fund manager and analyst in the Asian capital markets who started his career at a boutique hedge fund in Singapore where he was with the firm since 2002 and was also part of the core investment committee in significantly outperforming the index in the 10-year-plus-old flagship Asian fund. He was also the portfolio manager for Asia-Pacific equities at Korea’s largest mutual fund company. Prior to setting up the H.E.R.O. Innovators Fund, KB was the Chief Investment Officer & CEO of a Singapore Registered Fund Management Company (RFMC) where he is responsible for listed Asian equity investments. KB had taught accounting at the Singapore Management University (SMU) as a faculty member and also pioneered the 15-week course on Accounting Fraud in Asia as an official module at SMU. KB remains grateful and honored to be invited by Singapore’s financial regulator Monetary Authority of Singapore (MAS) to present to their top management team about implementing a world’s first fact-based forward-looking fraud detection framework to bring about benefits for the capital markets in Singapore and for the public and investment community. KB also served the community in sharing his insights in writing articles about value investing and corporate governance in the media that include Business Times, Straits Times, Jakarta Post, Manual of Ideas, Investopedia, TedXWallStreet. He had also presented in top investment, banking and finance conferences in America, Italy, Sydney, Cape Town, HK, China. He has trained CEOs, entrepreneurs, CFOs, management executives in business strategy & business model innovation in Singapore, HK and China.

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